The Aging and Disability Resource Connection (ADRC) of Oregon is a specialized statewide system providing unbiased information about short and long-term services and supports in Oregon for older adults, individuals of all ages with disabilities, veterans, and family caregivers.
To support this work, the ADRC of Oregon has set forth inclusion and exclusion guidelines for the integrated statewide information and referral database. These guidelines will be uniformly applied so both providers and consumers are aware of the scope and limitations of the database.
Inclusion in the ADRC of Oregon database should in no way be construed to constitute an endorsement of an entity or its services, nor should exclusion be construed to constitute disapproval. The ADRC of Oregon provides referrals, not endorsements, recommendations or ratings of potential service providers.
The ADRC of Oregon collects this information to include in a public resource database for community information and referral. The ADRC of Oregon reserves the right to make changes in order to ensure compliance with database style guidelines and indexing needs.
Government entities, private nonprofit organizations, and for-profit businesses that offer targeted short and long-term services and supports to older adults, individuals of all ages with disabilities, veterans, and family caregivers can be considered for inclusion if they meet the following criteria:
Approval for inclusion in the ADRC of Oregon database does not guarantee immediate or permanent inclusion. Entities may be removed or excluded from the database at the discretion of the ADRC of Oregon for any of the following reasons:
The ADRC of Oregon strives to provide timely responses to requests for inclusion in the database. When workload demands are high, entities appropriate for inclusion may be prioritized for inclusion based on the following criteria:
In order to maintain the accuracy of resource information, the ADRC of Oregon will contact the organization at least once every 12 months for a full review and update of the record. Records in the database will be updated using a variety of methods. Entities should inform the ADRC of Oregon of interim program or service changes as they occur in order to ensure the accuracy of their records.
The ADRC of Oregon reserves the right to remove or exclude any organization from the database at any time. Application for inclusion in the database does not guarantee inclusion.
Complaints regarding the delivery of a service to a client will be submitted to the local ADRC Program Manager for inquiry. ADRC of Oregon staff may follow-up with the complainant if requested.
ADRC of Oregon staff will not take any intervening action to resolve the issues prompting a complaint. Complaints will be handled according to the procedures outlined in the "ADRC of Oregon's Policies and Procedures for Complaint Intake and Handling".
In the event that egregious service non-delivery, fraud, discrimination, or misrepresentation is identified, the ADRC of Oregon reserves the right to remove the entity from the database immediately.
Appeals regarding the exclusion, inclusion, description, removal or indexing of an organization or its service(s) may be submitted in writing to the ADRC of Oregon Resource Specialist responsible for the service area of the provider. All appeals will be considered in light of the ADRC of Oregon Inclusion/Exclusion Policy. The party filing the appeal will be notified in writing of the final decision and justification thereof.
Any further objection to the decision of the Resource Specialist must be submitted in writing to the Oregon Department of Human Services, State Unit on Aging Manager, whose determination will be returned to the complainant in writing. All decisions by the Oregon Department of Human Services, State Unit on Aging Manager are absolute.